Product Manager

We do this by providing practitioners and leaders with critical news and information through our site; delivering expert-produced practice guidance through our subscription-based Community Care Inform Adults and Inform Children sites; supporting employers to recruit the right staff and practitioners to find the right opportunities through the Community Care Jobs recruitment site; and bringing the whole sector together to learn, debate and network at our annual Community Care Live event.

As part of our continued growth plan, we have created a new role for a Product Manager for the Community Care group. You will play a key role in our senior management team, combining a deep understanding of the sector with technology innovation and design as well as data analysis to develop commercially viable products and services.


Specific responsibilities include but are not limited to:

  • Ownership and external delivery of our existing data product and consultancy service including data analysis, stakeholder management, preparation and presentation of reports
  • Development and delivery of a new data and consultancy service
  • Working closely with the Community Care group management, sales, content and marketing teams as well as other internal departments to develop new products and solutions
  • Leading the planning for launch of products/services including: planning marketing collateral and activity; pricing strategy; communication to existing and potential new customers; training internal and external stakeholders on use of product/service
  • Identifying opportunities for innovation and strategic partnerships both within the MAE business and with external stakeholders that will drive revenue and gross profit growth to deliver on our three-year strategic plan
  • Working closely with the senior marketing manager to undertake customer and user research across the group, business case creation and approval – including revenue projections and cost forecasts for potential development
  • Overseeing the development of products or services
  • Preparing product backlogs of features/developments and applying a prioritisation approach
  • Identifying use cases and preparing user stories to illustrate customer focus
  • Producing and maintaining shareable internal and external product roadmaps to identify ongoing enhancements/developments
  • Providing key input into the vision and strategy for the group
  • Actively looking to embed product management principles, approaches and methodologies into our product development operation
  • Monitoring progress against KPIs

Skills and experience - essential

  • Demonstrable commercial experience in a product focused role
  • An understanding of product management methodologies, especially in a business to business setting
  • Strong analytical skills, including a thorough understanding of how to interpret user needs and translate them into clear and concise requirements
  • Experience of understanding customer problems/pain points and exploring potential solutions to those problems
  • Experience in conducting customer interviews, and working with users to translate requirements into user stories
  • Strong commercial skill set with the ability to successfully understand and build business cases, including presenting MVPs
  • Playing an integral part in the building and development of products
  • Ability to switch between big picture thinking and the detail
  • Experience of interacting with senior stakeholders and communicating with authority and impact (both verbally and written)
  • Degree level qualification or equivalent qualification or experience

Skills and experience – desirable

  • Matrix leadership experience
  • Relevant professional project management qualifications
  • Knowledge of key emerging technologies, current trends and their potential disruptive impacts
  • Experience of working with and managing relationships with 3rd party design and development houses

Community Care group is part of Mark Allen Education (MAE) Ltd, a company within the Mark Allen Group.