Senior telesales executive – Community Care

The Department:

The Community Care Group produces not only communitycare.co.uk - our highly regarded news, analysis and community website - but also Community Care Inform Adults and Children, two subscription websites that help social workers make better decisions; Community Care Live, the premier learning event for social care professionals and Community Care Jobs which, through content, showcases the best careers in social work and social care to help employers find and retain the high-quality professionals they need and We have record levels of user engagement and customer satisfaction scores and have won numerous prestigious awards for our innovation in the digital-only era.

Job Purpose:

  • To sell online advertising and content solutions to our recruitment and display customers effectively, over the telephone, in order to achieve team and individual targets and to maintain a consistently high level of customer service and administration in line with the high standards set.
  • Working with our care sector customers, you will have responsibility for our contracted customers, generating new customers and ensuring we meet all of their objectives.
  • Reporting to the Business Development Manager, you will deliver a high volume of good quality calls, cross selling across a portfolio of products and solutions.

Main Challenges:

  • Maintaining and developing existing accounts
  • Acquiring new customers
  • Maximise opportunities from all incoming business
  • Delivering exceptional customer service
  • Maintain high standards of accuracy and attention to detail

Key Accountabilities/Responsibilities:

  • Lead execution – pure telesales tasked with engaging lapsed and new customers
  • Work to individual and team targets
  • Build strong and lucrative relationships with new and existing customers
  • Versatility to sell across jobs and display markets
  • Campaign manage contracted clients effectively and competently
  • Develop existing customers to generate additional revenue
  • Provide client and competitor information and intelligence to the BDM & SD
  • Exceed minimum expectations including phone activity and revenue targets

Key Skills Required:

  • Ability to sell effectively and build relationships over the telephone
  • Good time management and organisational ability
  • Excellent listening skills
  • PC literate
  • Strong organisational skills
  • Knowledge of customers’ products and services
  • Multi-tasking and deadline oriented
  • Highly motivated

Experience Required:

  • At least 1 year telesales experience
  • Excellent negotiation & communication skills
  • Good IT literacy and written English
  • Good work ethic, self-motivated with a drive to reach and exceed targets
  • A track record of success

Please fill in the form below or send your CV and covering letter to:

Katina Toumba, HR Director, Mark Allen Group, katina.toumba@markallengroup.com

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